CoffeeSnail

Privacy Policy

Introduction

We take your privacy seriously. That is why we will only use your personal information to provide you with the products and services you have requested. We will not sell or share your information with third-parties you grant us explicit permission to do so, and we will never use your personal data for any reason other than the reasons described within this policy.

Who we are

We are CoffeeSnail Ltd. We are considered to be the controller of personal data under GDPR rules. Our company details are as follows:

COFFEESNAIL LTD (Company number: 15102008, Registered in England and Wales)
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Who this policy applies to

This policy applies to users of this website, and any of our games that are mentioned on this site.

What data we collect and how we collect it

Information from Third-Party Game Platforms. We may automatically receive your personal data from third-party platforms (e.g., Steam) (each a “Third-Party Platform”) through which you download and play our games. The personal data we collect from a Third-Party Platform may include, by way of example, your name, the name of your account associated with the Third-Party Platform, and a list of your saved contacts with the Third-Party Platform (e.g., your “Steam Friends List”). Personal data collected by a Third-Party Platform is subject to such Third-Party Platform’s privacy policy (e.g., the Steam Privacy Policy Agreement). Information collected from Third-Party Platforms is used in accordance with the “How your data is used” section below.

Correspondence. If you correspond with us electronically, we may retain records of our correspondence, including the contents of whatever was said, your email address, your name and any other information that you provide to us in such correspondence. This includes correspondence through social media.

Marketing. If you are a content creator, we may contact you through channels that you have publicly provided for this purpose. We may retain records of your username and possibly your email address associated with those channels.

How your data is used

If you reach out to us directly, we will use your personal data to respond to you. When you play one of our games, we may use personal data collected from the applicable Third-Party Platform in order to present our games and its various features and functions to you. Where you’ve provided information to us for a specific purpose (e.g., to help us troubleshoot an issue you’re having with one of our games), we’ll use your information in furtherance of that purpose. For marketing purposes with regards to content creators, we will use data provided to facilitate communication and allow us to provide you with such things as game keys. We do not use automated decision-making in connection with the processing of your information.

Data storage and retention

We will take reasonable efforts to protect personal information that is held by us from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method is completely secure, and while we take reasonable measures we cannot completely ensure or promise the security of any information we collect from you.

Once we have processed your data as mentioned in the “How your data is used” section, we will remove it where possible (data held by a Third-Party Platform or third-party social media site may not be under our control. Please refer to their privacy policies for how they handle your data). We may retain emails used for marketing purposes if you have accepted a game key from us.

Who has access to your data?

We do not sell your personal data or disclose it in any manner to unauthorised third parties.

We can only disclose your personal data to third parties when we are obliged to do so pursuant to applicable law or when it is necessary for the provision of our services.

Legal basis for processing your data

We rely on the following legal basis to process your personal data:

  • Your consent.
  • Compliance with applicable law.
  • Exercise of our legitimate interests in:
    • Providing our games and enabling our users to play our games.
    • Improving our games.
    • Providing customer service.
    • Improving our business.
    • Addressing legal issues.

Your data subject rights

  • You may exercise various rights in relation to your personal data. We promise to do our best to meet your requests. To exercise full control over your data, you have the following rights:
    • Right to get necessary information about the processing of your data (right of access).
    • Right to demand a correction of inaccurate data (right to rectification) and right to be notified of such correction having been carried out.
    • Right to erasure of your personal data from our databases in case the data is no longer necessary for the purpose for which it has been collected or when you revoke your consent to processing of your personal data.
    • Right to restriction of processing and notification of such restriction having been carried out.
    • Right to object at any time to processing of personal data based on our legitimate interests as described above.
    • Right to revoke your consent to processing of personal data where the consent is the legal basis of such processing.
  • We will do the utmost to assist you with exercising your rights, to answer your questions, meet your request and solve all complaints. If you need our assistance, please send us an email (refer to the “How to contact us” section for our email address). Please always contact us from the email address you normally use when using our services so we can make sure that your personal data is not disclosed to any unauthorised persons.

Third party advertising and links to websites

This website contains hyperlinks to third party websites. Some of these links may request or record information from users or use cookies or other methods to collect information from you. We have no control over and are not responsible for the content of such websites, or for the manner in which those websites collect, hold, use, and distribute any personal information you provide. When visiting a third party website from hyperlinks displayed on this website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be collected, held, used and distributed.

How to contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

info at coffeesnail.co.uk (replace “at” with “@” and remove the spaces).

Review of this privacy policy

We reserve the right, at our discretion, to update or revise this privacy policy at any time. Changes to this privacy policy will take effect immediately once published on this website. Please check this privacy policy regularly for modifications and updates.

This policy was last updated on 2nd July 2024.